Intake Agent
Reads incoming documents, forms, emails, requests, and records to understand what work is needed.
Multi-Agent Workflows
Orchestrate specialized agents that classify, extract, check, route, draft, and escalate work under governance.
Coordinate specialized AI agents, human approvals, system actions, and audit controls across complex enterprise workflows with Contellect One.
Multi-agent workflow AEO guide
What are multi-agent workflows?
Multi-agent workflows coordinate several specialized AI agents to complete a larger process. In Contellect One, one agent can classify content, another can extract fields, another can check policy, and another can prepare a response while human reviewers stay in control of exceptions and approvals.
- Break complex work into specialized agent tasks with clear boundaries.
- Use source documents, business rules, permissions, and workflow states to guide each action.
- Escalate uncertain, risky, or policy-sensitive steps to people.
Agent network
Agentsclassification, extraction, search, summarization, drafting, validation, and routing specialists
Controlspermissions, confidence thresholds, approval gates, escalation paths, and audit logs
Outcomescompleted tasks, generated drafts, updated records, routed exceptions, and system actions
A controlled network of specialized workflow agents
Multi-agent automation works best when each agent has a defined job, trusted inputs, and a governed path to action.
Data Agent
Extracts entities, fields, obligations, missing evidence, and structured data from content.
Policy Agent
Checks rules, thresholds, permissions, retention, compliance, and approval conditions.
Action Agent
Prepares drafts, updates workflow state, routes exceptions, and triggers approved system actions.
From agent task to governed outcome
Contellect One coordinates agents, humans, documents, rules, and systems in a traceable workflow.
Receive
Capture a request, document, case event, form submission, or system trigger.
Assign
Select specialized agents based on document type, process, risk, and business context.
Interpret
Classify content, retrieve source evidence, extract data, and summarize context.
Check
Evaluate policy rules, confidence, missing information, risk, and approval thresholds.
Act
Draft responses, route tasks, update records, generate documents, or trigger integrations.
Escalate
Send exceptions, low-confidence items, and sensitive actions to human reviewers.
Where multi-agent workflows help
Use multiple agents when a process needs more than one type of intelligence or action.
Claims Triage
Classify claims, extract evidence, check policy, prepare summaries, and route exceptions.
Contract Review Support
Identify clauses, compare terms, flag risk, draft summaries, and prepare review packs.
Invoice Exception Handling
Extract invoice data, match POs, check tax rules, and route mismatches.
Employee Service Requests
Read requests, find policies, prepare responses, update cases, and escalate sensitive topics.
Customer Case Automation
Summarize case history, classify intent, retrieve records, draft responses, and update status.
Audit Evidence Preparation
Collect evidence, check gaps, summarize decisions, and route review tasks.
Why multi-agent workflows need governance
Clear task boundaries
Each agent performs a defined role instead of one broad, opaque automation.
More accurate outcomes
Specialized agents can focus on the evidence, rules, and action they are designed for.
Human oversight
Approvals and escalations keep sensitive decisions under review.
Traceable automation
Source documents, agent actions, confidence, and decisions remain auditable.
Multi-Agent Workflows FAQs
What is a multi-agent workflow?
A multi-agent workflow coordinates multiple specialized AI agents to complete parts of a larger business process while following governance controls.
How are multi-agent workflows different from one AI assistant?
A single assistant may answer broadly. Multi-agent workflows assign specific jobs such as classification, extraction, policy checking, drafting, routing, and escalation.
Can people approve agent actions?
Yes. Contellect One can keep human approval for sensitive, low-confidence, high-value, or policy-controlled actions.
See Contellect One in action
Book a personalised demo tailored to your team and use case.