Terms of Service

Last updated: July 7, 2026

These Terms of Service (“Terms”) govern access to and use of Contellect One and related websites, documentation, support services, APIs, integrations, and professional services provided by Contellect Technologies Inc. (“Contellect”, “we”, “us”, or “our”). Contellect One is an enterprise platform for AI-powered content management, intelligent document processing, enterprise search, workflow automation, knowledge management, and governed collaboration.

If you access or use the Services on behalf of a company, government entity, or other organization, you represent that you have authority to bind that organization to these Terms. In that case, “Customer” and “you” refer to that organization. If you do not agree to these Terms, do not access or use the Services.

If you and Contellect have signed a separate written agreement, order form, statement of work, data processing agreement, or enterprise subscription agreement, that written agreement controls where it conflicts with these Terms.

1. The Services

Contellect One helps organizations capture, classify, extract, search, govern, route, and automate enterprise content. The Services may include:

• Intelligent document processing, data extraction, classification, validation, and routing.
• AI-assisted search, retrieval-augmented generation, knowledge base experiences, summaries, and question answering.
• Digital workspaces, content repositories, workflow automation, case files, approvals, and audit trails.
• Connectors, APIs, integrations, migration services, implementation support, training, and managed configuration.
• Beta, preview, sandbox, or evaluation features that may be made available from time to time.

The Services are intended for business and organizational use. They are not designed for consumer use or for use as a substitute for professional legal, financial, medical, compliance, engineering, or security advice.

2. Accounts, Administrators, and Authorized Users

Customers are responsible for identifying administrators and authorized users, assigning appropriate permissions, and maintaining accurate account information. Administrators may configure user access, repositories, workspaces, workflows, security settings, retention rules, integrations, and other controls.

You are responsible for activity under your accounts, including activity by employees, contractors, agents, administrators, and other authorized users. You must protect credentials, use reasonable access controls, and promptly notify Contellect of suspected unauthorized access or security incidents involving the Services.

3. Customer Content and Ownership

“Customer Content” means documents, files, records, data, prompts, queries, metadata, workflows, configurations, communications, and other materials submitted to, uploaded to, stored in, processed by, or generated from Customer’s use of the Services.

As between Customer and Contellect, Customer retains ownership of Customer Content. These Terms do not transfer ownership of Customer Content to Contellect.

Customer grants Contellect a limited right to host, process, transmit, display, reproduce, transform, index, extract, classify, and otherwise use Customer Content only as needed to provide, secure, support, improve, and operate the Services, comply with law, prevent abuse, and fulfill contractual obligations.

Customer is responsible for the legality, accuracy, quality, and integrity of Customer Content, including whether Customer has sufficient rights and permissions to upload, process, share, or automate that content through the Services.

4. AI Features, Outputs, and Human Review

The Services may use artificial intelligence, machine learning, natural language processing, optical character recognition, extraction models, retrieval systems, and agentic or automated workflows. These features may generate summaries, classifications, extracted fields, answers, recommendations, workflow decisions, search results, or other outputs (“AI Outputs”).

AI Outputs are generated from models, Customer Content, configurations, retrieval sources, prompts, and workflow rules. AI Outputs may be incomplete, inaccurate, outdated, duplicated, or unsuitable for a particular purpose. Customer is responsible for reviewing, validating, approving, and using AI Outputs appropriately.

Customer should not rely on AI Outputs as the sole basis for decisions that may create legal, financial, employment, healthcare, regulatory, safety, or other material consequences unless Customer has implemented appropriate human review, controls, validation, and governance.

Unless otherwise agreed in writing, Contellect does not use Customer Content to train foundation models for unrelated customers. Contellect may use aggregated, anonymized, or de-identified technical and usage data to improve reliability, security, performance, product functionality, and support, provided that such data does not identify Customer or disclose Customer Content.

5. Customer Responsibilities

Customer agrees to:

• Use the Services only in accordance with applicable laws, regulations, documentation, order forms, and these Terms.
• Configure access controls, retention rules, approval paths, and workflow automation in a manner appropriate for Customer’s business and regulatory obligations.
• Maintain backups, export plans, internal records, and business continuity procedures appropriate for Customer’s use case.
• Obtain all notices, consents, permissions, and rights required to process personal data, confidential information, regulated records, and third-party materials through the Services.
• Review and test workflow rules, AI configurations, extraction templates, integrations, and automation before using them in production.
• Ensure that users are trained on acceptable use, security obligations, AI limitations, and Customer’s internal policies.

6. Acceptable Use

Customer may not, and may not permit any user or third party to:

• Use the Services for unlawful, harmful, fraudulent, deceptive, infringing, abusive, or unauthorized purposes.
• Upload or process malware, malicious code, exploit payloads, or content designed to disrupt, damage, or gain unauthorized access to systems or data.
• Attempt to bypass usage limits, security controls, access permissions, audit logs, authentication, or technical restrictions.
• Reverse engineer, decompile, scrape, crawl, copy, resell, sublicense, or otherwise misuse the Services except as permitted by law or written agreement.
• Use the Services to build a competing product or benchmark the Services for publication without Contellect’s prior written consent.
• Submit content or prompts intended to extract confidential system information, model instructions, credentials, secrets, or unauthorized data.
• Use the Services to make automated decisions in high-risk contexts without appropriate review, governance, and legal authorization.
• Interfere with the operation, integrity, availability, security, or performance of the Services.

Contellect may investigate suspected violations and may suspend or restrict access where reasonably necessary to protect the Services, Customer, other customers, users, or third parties.

7. Security, Privacy, and Personal Data

Contellect uses administrative, technical, and organizational measures designed to protect the Services and Customer Content. No system is guaranteed to be completely secure, and Customer remains responsible for configuring access, permissions, integrations, and user behavior within Customer’s environment.

Processing of personal data is governed by the applicable privacy policy, data processing agreement, order form, or other written agreement between Customer and Contellect. Customer is responsible for determining whether its use of the Services is appropriate for regulated personal data, sensitive information, health records, financial records, government records, or other protected content.

Customer must not submit passwords, private keys, production secrets, payment card data, or other highly sensitive data unless the applicable order form, documentation, or written agreement expressly supports that use case.

8. Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect confidential information and will use it only to perform obligations or exercise rights under these Terms or an applicable agreement.

Confidential information does not include information that is publicly available, independently developed without use of the disclosing party’s confidential information, lawfully received from a third party without a confidentiality obligation, or approved for release in writing.

If disclosure is required by law, subpoena, court order, or government request, the receiving party will, where legally permitted, provide reasonable notice and cooperate with efforts to limit disclosure.

9. Integrations and Third-Party Services

The Services may integrate with third-party applications, cloud platforms, identity providers, storage systems, email systems, enterprise applications, AI providers, and other services. Customer’s use of third-party services is governed by the applicable third-party terms, privacy policies, security practices, and configuration choices.

Contellect is not responsible for third-party services, outages, data handling, changes, or security incidents outside Contellect’s control. Customer authorizes Contellect to exchange Customer Content and related data with connected third-party services as configured by Customer or its administrators.

10. Fees, Orders, and Payment

Fees, subscription terms, usage limits, renewal terms, payment obligations, taxes, and professional services are set out in the applicable order form, quote, invoice, statement of work, or written agreement. Unless otherwise stated in writing, fees are non-refundable and payment obligations are non-cancelable.

Customer is responsible for taxes, duties, bank charges, and similar assessments other than taxes based on Contellect’s net income. Late payments may result in suspension, interest, collection costs, or other remedies permitted by the applicable agreement and law.

11. Beta and Preview Features

Contellect may offer beta, preview, pilot, trial, sandbox, or evaluation features. These features may be incomplete, changed, suspended, or discontinued at any time. They may be provided without service commitments, warranties, indemnities, or support obligations unless expressly stated in writing.

Customer should not use beta or preview features for production workloads or regulated workflows unless Contellect has expressly approved that use in writing.

12. Intellectual Property

Contellect and its licensors retain all rights, title, and interest in the Services, platform, software, models, workflows, templates, designs, documentation, APIs, user interfaces, product names, logos, and underlying technology.

Customer may provide feedback, suggestions, ideas, or recommendations. Contellect may use feedback without restriction or obligation, provided that Contellect does not disclose Customer’s confidential information in doing so.

Except for the rights expressly granted in these Terms or a written agreement, neither party receives any rights to the other party’s intellectual property.

13. Availability, Support, and Changes

Contellect may update, improve, modify, suspend, or discontinue parts of the Services from time to time. Contellect will use commercially reasonable efforts to avoid materially reducing core paid functionality during an active subscription term, subject to security, legal, technical, and operational requirements.

Support, service levels, maintenance windows, response times, and uptime commitments apply only if included in an order form, support policy, service level agreement, or other written agreement.

14. Suspension and Termination

Contellect may suspend or restrict access to the Services if:

• Customer or a user violates these Terms or an applicable agreement.
• Customer fails to pay undisputed amounts when due.
• Continued access creates a security, legal, operational, or integrity risk.
• Suspension is required by law, court order, regulator, or government authority.

Upon termination or expiration, Customer’s right to access the Services ends. Data export, deletion, retention, transition assistance, and post-termination access are governed by the applicable order form, documentation, data processing agreement, or written agreement.

15. Disclaimers

Except as expressly stated in a written agreement, the Services are provided “as is” and “as available.” Contellect disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free performance, and accuracy of AI Outputs.

Contellect does not guarantee that the Services will detect every document type, extract every data field correctly, prevent every workflow error, identify every compliance issue, or produce complete or accurate AI Outputs.

16. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, business interruption, loss of data, or cost of substitute services, even if advised of the possibility of such damages.

Except for amounts payable under an order form, confidentiality obligations, misuse of intellectual property, or other liabilities that cannot be limited by law, each party’s aggregate liability arising out of or relating to the Services will not exceed the amounts paid or payable by Customer to Contellect for the Services giving rise to the claim during the twelve months before the event giving rise to liability.

17. Indemnity

Customer will defend and indemnify Contellect against claims, damages, liabilities, costs, and expenses arising from Customer Content, Customer’s use of the Services in violation of these Terms or law, Customer’s integrations or configurations, or Customer’s instructions to process content or data.

Contellect will defend Customer against third-party claims alleging that the Services, as provided by Contellect and used in accordance with these Terms, infringe that third party’s intellectual property rights, subject to exclusions, procedures, and limitations in the applicable written agreement.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Unless otherwise agreed in writing, the courts located in Harris County, Texas, will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

The parties will first attempt to resolve disputes in good faith through business escalation before filing a formal legal claim, except where urgent injunctive or equitable relief is reasonably required.

19. Changes to These Terms

Contellect may update these Terms from time to time. If changes are material, Contellect will provide notice by posting the updated Terms, updating the “Last updated” date, sending notice through the Services, or using another reasonable method. Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.

20. Contact

For legal notices or questions about these Terms, contact:

• Email: legal@contellect.com
• Company: Contellect Technologies Inc.
• Address: Houston, Texas, USA